Refund policy

Return & Refund Policy

At Ellämäu, every fragrance and garment is created with intention, care, and the highest standards of quality. Due to the intimate and personal nature of our products, we do not accept returns or exchanges.

This policy ensures the safety, hygiene, and exclusivity of every item we deliver.

🚫 No Returns or Exchanges

All sales are final. We are unable to accept returns for any reason, including:

• Change of mind

• Personal dislike of scent

• Wrong item ordered

• Opened or used items

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email] with:

• Your order number

• Photos of the item(s) and packaging

• A brief description of the issue

We will promptly review your case and, if eligible, offer a solution such as a replacement or store credit.

We appreciate your understanding and support in upholding the integrity of our products.

Ellämäu.